Artwork

• Email artwork: send to art@tomaxusa.com in the following PC or MAC versions: Illustrator, PDF Outlined, EPS, and AI formats.
• Art touch up: $40.00 (g) minimum charge
• Typesetting: $10.00 (g) minimum charge

Orders

• EMAIL ORDERS: Please email Purchase Orders and Art to purchaseorder@tomaxusa.com.
• Acknowledgements: We send via email. Please advise your email address when placing orders.
• changes to order and/or artwork: Submit by email and confirm verbally with factory. If work or services are already performed on the order, additional costs may incur.
• cancelled orders: Submit by email after verbal confirmation with factory. $30.00 (g), plus any production charges incurred up to that time.
• BLANK/unimprinted items: End quantity pricing.

Special services

• Rush service: Call factory to confirm at time of order. Additional charges may apply.
• card/message insertion: $0.75 (g) per piece. Customer must provide inserts.

Shipping FOB point: Los Angeles, CA

• Drop shipments (domestic): $7.50 (g) per additional location, plus all freight costs.
• foreign shipments: Please Call
• INTERNATIONAL CUSTOMS DOCUMENTATION: $25.00(g) per delivery address.
• post-office shipments: N/A
• mailers: Flat, $2.00 (g). Pre-packed, $4.00 (g).
• Weights shown in catalog are approximate.
• Tomax can only guarantee a shipping date of when merchandise leaves our warehouse. We are not financially responsible for consequence resulting from freight carrier delays, customs or Acts of God.
• address correction: $35.00 (g) per correction, per carton.

Samples and Proofs

• paper proofs: Free for the first fax or e-mail proof, further correction will be billed at $20.00 (g) each.
• random or blank samples: Billed at end column pricing.
• pre-production samples: Billed at individual item cost, plus set up charge and freight costs.

Invoicing and Terms

• Net 30-day credit terms for pre-approved distributors only. Acceptable forms of payment: Company Check, ACH direct deposit or Wire Transfer only.
• There will be a $35.00(g) service charge for each returned check.
• Prepayment payment methods: Company Check, ACH direct deposit, Wire Transfer, Visa or MasterCard.
• past due invoices: A 2% monthly interest charge will be accrued on all past due invoices.

Sales Tax for Shipments Delivered in California

• On orders with California shipping destinations, the distributor's California resale number is required to avoid sales tax.

Returns

• Must receive prior authorization from the factory, and request must be submitted within 30 days of receipt of merchandise. All products must still be in brand new condition, with all cables, accessories, manuals, and in their original packaging. Only partial credit will be issued if there are missing accessories. No credit will be issued if the item is dirty or damaged. Once received, we will still examine the product condition and determine if it warrants a full credit..
• restocking fee: 15% on undecorated merchandise.
• imprinted items and all usb items: Not returnable.

Trademark Notice

• Designs and trademarks herein are for the sole purpose of displaying our imprint capabilities. They are not intended to represent endorsements by the individual companies, nor are they for sale.

Pricing Standard

• This website supersedes all previous catalogs. Specifications and prices are subject to change without notice. Please check our website, www.tomaxusa.com, for the most up to date pricing, product specifications and general information.

Imprinting

screen printing

• Setup: $60.00 (g) per color/position/item.
• Running Charge: One color/one position included for all non packaging items. Each additional color is $0.50 (G) per piece..
• Colors: PMS
• No repeat set up charge. Full run charges apply.
• Color Change: $25 (g) for each change.
• Personalization: N/A

Full Color Process

• Setup: $100.00 (g) per position/logo.
• Running Charge: $1.00 (g) per logo.
• Colors: CMYK
• No repeat set up charge. Full run charges apply.
• Personalization: $60 (g) setup and $6 (g) run charge per piece.

Laser Engraving

• Setup: $60.00 (g) per position/item.
• Running Charge: One position engraving included. Each additional engraving position is $0.50 (g) per piece.
• No Repeat set up charge. Full run charges apply.
• Personalization: $60 (g) setup and $5 (g) run charge per piece.

DISCLAIMER

• All orders are subject to product availability. We cannot be liable for delays due to customs, shipping or Acts of God.
• Product color may vary slightly from website images.